Frequently Asked Questions
Everything you need to know about shopping with Dookan
What is the estimated delivery time for my order?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 2-5 business days, while express options are available at checkout.
How do you ensure the freshness of perishable food items?
We use temperature-controlled packaging and insulated liners for all perishable goods to ensure they arrive at your doorstep in peak condition.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Dookan ships to most countries within the European Union. Please check our shipping page for a full list of supported regions and applicable customs fees.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.