Returns & Exchanges

At Dookan, we prioritize the freshness of your groceries and offer a hassle-free return process for any products that do not meet our quality standards. If you receive a damaged or incorrect item, please notify us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check all food items for freshness, packaging integrity, and accuracy against your order confirmation.

• 2.
  Contact Support

  Submit a return request through our app or website, including clear photos of the item and the batch number for quality control purposes.

• 3.
  Validation Process

  Our quality assurance team will review your request within 48 hours to verify the issue and approve the refund or replacement.

• 4.
  Receive Refund

  Once approved, a refund will be processed to your original payment method or credited to your Dookan wallet for immediate use.